Use of this web site deems acceptance to the following terms and conditions.

• This site has been designed and created to comply with United Kingdom law, it will therefore be governed by this law.
• No permission to copy, reproduce, modify or download the site or any part of it is given and in particular nothing on the site may be reproduced for use in any publication, or distributed for any purpose without the prior written permission of Tot Spot Ltd.
• Where the site is hypertext linked to any site operated by any third party, we accept no responsibility or liability arising in respect of any products, services, materials or information on such site. The presence of such links shall not seem to be deemed to be a recommendation or endorsement of such site by Tot Spot Ltd.
• All trade marks used on this site belong to Tot Spot Ltd or the registered proprietor of such trademarks.
• All rights relating to copyright, trade marks, know-how and any other intellectual property rights in materials or information on this site are reserved.
• All information on this site is up-to-date at the time it was posted but is subject to variation, without notice.
• All information given on this site is meant for guidance purposes only and is not to relied upon as statement or representation of facts. No warranty is given as to the accuracy of any information given.
• Age restrictions
• The person ordering must be 18 years or over and the person we deliver to (if different) must be at least the age specified in the relevant age classification for the product.
   We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
• If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
• Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact US for more information and full contact details).
• The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Tot Spot Online.
• This website is only for delivery of products to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
• Delivery charges and estimated timescales are estimates only and will be confirmed upon despatch of goods. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Tot Spot Online shall be under no liability for any delay or failure to deliver the products within estimated timescales.
• The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions:
  a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
• Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
• All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise
• Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns and refunds page for further details)

 If you have any queries about the site or our policy, please contact us by 

e- mail at customer.service@totspotonline.co.uk or write to us at Tot Spot Ltd, 83 Trongate, Glasgow. G1 5HB.
 
Card Security
 
If you've yet to buy anything over the Internet then you may be asking yourself a few questions. Is it safe? What if there's a mistake? Will anyone else get hold of my details?

Well, we'd like to assure you now that shopping this way is as safe as shopping anywhere else, if not more so, as with us you can only access your details when you enter your own personal, unique password. So here we'd like to put your mind at rest, answer a few of your questions and give you all the facts!

Is it safe to shop with Tot Spot Ltd on the Internet?

Yes, absolutely. Tot Spot use a third party payment processing gateway Protx to process each transaction, this is your guarantee that all your credit card or debit card details are protected and cannot be used or accessed by third parties.

We've worked hard to make ordering as safe and as easy as possible, and every purchase you make, however big or small, is dealt with safely, securely and with complete confidentiality.
 
Privacy Guidelines
 
Tot Spot Ltd, are committed to providing users with an Internet experience which respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998.

What information we collect.

Web usage information to develop and improve the Web site.
Registration information to keep you informed.
Name, address, e-mail, and credit card details to process your order.

How we use the information collected.

To process your order and administer your account.
To update you on relevant products, services, special offers and events.

Data Security

All the data we collect is stored on a secure server and will not be passed outside our company. The secure server software encrypts all the information you input before it is sent to us.

What are "cookies" and how do we use them?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. No recognisable personal information is stored in the "cookie". We use "cookies" and your registration details to identify your shopping basket and personalise your experience at our site.

Your consent.

By submitting your information you consent to the use of your information as set out in this policy. If you do not wish to be informed of our products, services, special offers and events then send a message to: customer.service@totspotonline.co.uk. If you wish to amend or add to your details please e-mail us at: customer.service@totspotonline.co.uk
Contacting us

If you have any queries about the site or our policy, please contact us by e- mail at customer.service@totspotonline.co.uk or write to us at Tot Spot Ltd, 83 Trongate, Glasgow. G1 5HB.
 
Why Register?
 
Benefits of Registering

Quick Checkout
Once you register for an account with Tot Spot Online you will only ever need to enter your email address and password when you're next checking out as all other details will be stored securely. Please note, however, we will NOT store your credit card details - only the last four digits of your card and your card type. All other information is stored offline (again, with the last four digits MISSING to protect your security). You are also able to update your account details with any changes, and request a lost password to be sent to the registered email address.

Exclusive Offers
From time to time, Tot Spot may manually select a group of registered account holders to receive exclusive offers, free gifts or discount vouchers. These are NOT regular newsletters and will only be available to registered customers, which meet a certain criteria at the time.